Selling with PaisaPay requires you to ship and deliver as per specific timelines.

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These timelines are put in place to provide the best buying experience on eBay thus attracting more and more buyers for your items. A refund may occur when:.

You do not provide shipping details by the shipping deadline: The buyer will receive an automatic refund of the payment amount. You do not deliver the item by the delivery deadline: The buyer can claim a refund for items not delivered. However, if the buyer claims that an item was not delivered, this is how it will be processed:.

eBay India - FAQ’s on Seller Initiated Refunds

At the end of 5 days, PaisaPay will evaluate the proof on hand and make a decision in favour of you or the buyer. If the buyer filed a refund request, but you have delivered the item, you can request the buyer to cancel the request any time before the end of the 5-day period given to you. If the buyer cancels the refund request, it is treated as a confirmation that the item was delivered.

If you are eligible for Express Remittance , the refund amount will be debited from your PaisaPay account. Got a question about refunds? PaisaPay protects sellers in circumstances when they incur a loss as a result of a refund claim settled in favour of the buyer. Learn more about PaisaPay Seller Protection. Enter your search keyword. Getting started on eBay.

How to refund money to buyer | eBay

Search the Help pages Does not search for items or products '; document. Managing PaisaPay Refunds Selling with PaisaPay requires you to ship and deliver as per specific timelines.

A refund may occur when: You will be notified that a refund has been claimed for the item.

You will be given 5 days to respond with proof that the item was delivered. Contact us Have a question? Related Help topics Selling with PaisaPay. User Agreement , Privacy , Cookies and AdChoice Norton Secured - powered by Verisign. Shop by category Shop by category.

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Search the Help pages Does not search for items or products. The buyer will receive an automatic refund of the payment amount You do not deliver the item by the delivery deadline: However, if the buyer claims that an item was not delivered, this is how it will be processed: Requesting buyers to cancel refund requests If the buyer filed a refund request, but you have delivered the item, you can request the buyer to cancel the request any time before the end of the 5-day period given to you.

How refunds impact your Express Remittance If you are eligible for Express Remittance , the refund amount will be debited from your PaisaPay account. PaisaPay Seller Protection PaisaPay protects sellers in circumstances when they incur a loss as a result of a refund claim settled in favour of the buyer.

Contact us Related Help topics Selling with PaisaPay Entering Shipping Details. User Agreement , Privacy , Cookies and AdChoice. Norton Secured - powered by Verisign.